1. Introduction & Commitment

At Hallel Hospital & Maternity, we are deeply committed to safeguarding the privacy and confidentiality of our patients' personal and medical data. This Privacy Policy outlines our procedures regarding the collection, storage, usage, and protection of your data, in compliance with the National Health Act (NHA), the Nigeria Data Protection Act (NDPA), and global healthcare confidentiality standards.

2. Information We Collect

To provide comprehensive medical care and clinical services, we collect various types of information, including:

• Personal Demographics: Name, age, gender, address, phone number, email address, and emergency contact details.
• Clinical Data & Medical History: Symptoms, diagnoses, laboratory results, surgical reports, prescription histories, antenatal tracking metrics, and specialist referral notes.
• Financial Information: Billing data, insurance provider details, HMO plans, and payment logs.
• Digital Information: IP address, cookies, and session data collected via our online booking forms and website navigation.

3. How We Use Your Information

Your personal and clinical information is strictly utilized for medical, administrative, and legal purposes, including:

• Facilitating clinical diagnosis, general consultations, surgeries, and maternity care.
• Processing HMO claims, billing, and financial reconciliations.
• Sending scheduling confirmations, clinical updates, and health reminders.
• Ensuring regulatory compliance with the Ministry of Health and other medical governing bodies in Nigeria.

4. Data Protection & Security Measures

Hallel Hospital implements industry-standard security protocols to defend your data from unauthorized access, loss, or alteration:

• Restricted Access: Only clinical staff and administrative personnel directly involved in your care are authorized to access your electronic health records (EHR).
• Database Security: All digital medical databases are protected by secure firewalls, advanced encryption protocols, and regular security audits.
• Physical Records: Legacy paper files and intake charts are secured in restricted-access archival cabinets with round-the-clock physical surveillance.

5. Sharing of Information

We do not sell, trade, or rent your personal data to third parties. We will only share patient information under the following strict scenarios:

• Referrals: When transferring care to external consulting specialists, diagnostic labs, or emergency ambulance centers (with your consent).
• Legal Obligations: When compelled by law, court orders, or public health mandates (e.g., infectious disease reporting).
• Emergency: When necessary to preserve life or prevent immediate bodily harm.

6. Your Rights Under the NDPA & NHA

As a patient at Hallel Hospital, you have legal rights regarding your information:

• The right to request inspection or copies of your clinical files and diagnostics.
• The right to request amendments to inaccurate or incomplete demographic data.
• The right to withdraw consent for electronic communication (e.g., promotional health newsletters).

At Hallel Hospital & Maternity, we believe that an ethical clinical relationship is built on mutual respect, trust, and clear communication. This Code outlines the rights you are entitled to as our patient, as well as the responsibilities you share in facilitating your medical journey.